Terms and Conditions
Website Content
While we endeavour to keep all written and pictoral information as accurate and up to date as possible, these do change regularly. We cannot be responsible for any errors in the information on this site
Exchange Rate
Our overseas quotes are offered at a fair exchange rate. Should the exchange rate lower, we will not increase our quote. By the same token, refunds are not available should the exchange rate improve.
Booking Conditions
As an Agent, all our bookings are subject to the Terms & Conditions of each supplier, whether an accommodation supplier, transport provider or other. These include cancellation policies and changes to bookings. Terms & Conditions of each individual supplier are available on request.
Insurance
We strongly advise relevant Winter Sports insurance is taken out for any stay as soon as you are booked. This covers not only incidents during your stay but also usually cancellation before departure. Please see our website for our own winter sports insurance should you require. Please ensure you have read Terms & Conditions and are happy with Insurance Policies before booking.
Resort tax & extra charges
For efficiency, resort tax is often included in many of our prices. This amount is taken from the current price issued by the Val d'Isere Council. Please be aware that if this price changes, this is completely out of our control. Any increases will be passed onto the customer.
Resort WiFi & TV signal
Many of our properties offer free wifi and TV. It can happen in resort that signal to either is lost due to weather or technical issues. SVD cannot be held responsible for any inconveninence arising from this.
Accommodation facilites
Many of our properties have terrific facilties, such as hot tubs, pools, saunas etc. On rare occasions, these may be out of action. Simply Val d'Isere cannot be held responsible for the non-provision of any facililtes. We refer you to the accommodation.
Financial Protection
All our bookings are fully financially protected through the Travel Trust Association
Full details are available on www.traveltrust.co.uk
The Travel Trust Financial Guarantee
The Travel Trust Association is a trade association of Travel Agents, Tour Operators and Travel Organisers, that operate trust accounts, in order to provide financial protection for the consumer. The TTA lays down strict guidelines on how customer funds may be handled and each member must adhere to these guidelines. Every TTA member puts customer’s funds into a designated trust account, which is supervised by an independent trustee. The trustee is a Banker, Chartered or Certified Accountant, or Solicitor. Your funds are held in this account and may not be released unless you receive your holiday or your funds are released to another company that becomes responsible and provides for your financial protection.
The Travel Protection Plan covers every service which you have booked from a travel company whether it be for transport, accommodation, entertainment or recreation. It involves two aspects, firstly the Trust Account operated for your benefit. The money may only be released from the Trust to pay for the services which you have booked. Secondly there is further protection from a guarantee provided by the TTA if by reason of fraud or dishonesty, your money is not in the Trust Account under this guarantee, TTA will guarantee the financial obligation of its Members to repay such sum to you up to a maximum any one passenger of £11,000. So if you paid £2000 we guarantee we will reimburse the loss of the £2000, where it is not available for you from the Trust Account.
Complaints
While we are very happy to offer assistance, SVD acts as a booking agent only. All in resort complaints should be directed to the relevant suppliers.
